Use Trackely safely and lawfully.

1. Do not break the law or harm people

You must not use Trackely to:

• commit fraud, theft, harassment, discrimination or another unlawful act;
• track, profile or contact a person without appropriate authority, transparency and lawful purpose;
• upload unlawful, defamatory, infringing, deceptive or malicious content;
• make a solely automated employment or other significant decision without the required safeguards; or
• transport, facilitate or conceal prohibited goods or activity.

2. Do not attack or misuse the service

• Do not access another customer's data, account or systems without permission.
• Do not introduce malware, exploit vulnerabilities, bypass authentication, probe at scale or defeat rate and usage limits.
• Do not disrupt availability, send abusive traffic, spam recipients or use resources far beyond agreed limits.
• Do not scrape, copy, reverse engineer or benchmark the service to build or train a competing product, except where law cannot exclude that right.
• Do not share credentials or API keys outside authorised use, or hide the origin of requests.

3. Data and communications

Upload only data needed for a legitimate delivery operation. Do not put passwords, payment-card data, unnecessary special-category data or illegal content into notes, attachments, proofs or AI prompts. Recipient messages must identify the sender, relate to a genuine operation and include any legally required choices.

4. Fair platform use

Automated API and import use must follow documentation and agreed quotas. You must not resell, sublicense or provide bureau access unless the contract permits it. Security testing requires prior written permission, except good-faith research under section 6.

5. Enforcement

We may investigate suspected misuse and preserve relevant evidence. We may remove unlawful content, limit an integration or suspend affected access where reasonably necessary. Where safe and lawful, we will notify the customer and allow remediation. Serious, repeated or irremediable violations may lead to termination and reports to authorities or affected parties.

6. Responsible security reporting

Report a suspected vulnerability privately to support@trackely.co.uk. Test only accounts and data you own or have permission to use; avoid privacy violations, disruption, social engineering, denial of service and destructive actions; stop if you encounter other people's data; and give us reasonable time to investigate before public disclosure. We will not pursue action for accidental, good-faith research that follows these rules, but cannot authorise violations of third-party systems or law.