Privacy Policy

1. Introduction

Trackely ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, company name)
• Fleet data (vehicles, drivers, routes, orders)
• Location data (GPS coordinates for tracking)
• Payment information (processed securely via Stripe)
• Communication data (support requests, feedback)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in operating our platform (e.g., Stripe for payments)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

If you are located in the UK or EU, you have certain rights under GDPR:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at support@trackely.co.uk

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements.